Welcome to https://lavidstore.net/!
Your satisfaction is our priority, and we strive to ensure a positive shopping experience.
If for any reason you are not entirely satisfied with your purchase, we are here to help.

Return Eligibility

Timeframe:
You may return most new, unopened items within 30 days of delivery for a full refund.

Condition:
Items must be returned in their original condition, including packaging, tags, and all accessories.
Items that are damaged, altered, or not in their original condition may not be eligible for a refund.

Non-Returnable Items

Certain items are non-returnable, including (but not limited to):

• Perishable goods (e.g., food, flowers)

• Downloadable software or digital products

• Personal care items (e.g., hygiene products)

• Gift cards

Return Process

1. Initiate a Return:
   To start a return, contact our customer service team at support@lavidstore.net with your order number and reason for return.

2. Return Authorization:
   Upon approval, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions.

3. Shipping:
   You are responsible for the return shipping costs unless the return is due to a mistake on our part (for example, a wrong item shipped or a defective product).
   We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Processing:
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

Approved Refunds:
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Partial Refunds:
In some cases, only partial refunds are granted (if applicable), such as:

• Items not in their original condition

• Items damaged or missing parts for reasons not due to our error

Exchanges

If you need to exchange an item for the same product, contact us at support@lavidstore.net.
If the item is in stock, we will process the exchange once the original item is received and inspected.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@lavidstore.net with your order number and a photo of the item’s condition.
We will arrange for a replacement or refund as quickly as possible.

Late or Missing Refunds

• Check Your Account: If you haven’t received a refund yet, first check your bank account again.

• Contact Your Bank: Then contact your credit card company; it may take some time before your refund is officially posted.

• Further Assistance: If you’ve done all of this and still haven’t received your refund, please contact us at support@lavidstore.net.

Return Shipping Address

Please send your returned items to the address provided in your RMA instructions.
Do not send your purchase back to the manufacturer unless instructed to do so.

Contact Us

If you have any questions about our Return Policy, please contact us at:
📧 support@lavidstore.net
🌐 https://lavidstore.net

Last Updated: October 2025